cookies & privacy policy
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Cancellation Process
Under the Consumer Contracts Regulations 2013, if you purchased an item online, you have the legal right to cancel your order within 14 days of receiving your items.
To cancel your order, you must notify us in writing within 14 days of receiving your items if you wish to return them. Please contact our customer service team, with your order number and the reason for cancellation. After notifying us, you have 14 days to return the item(s) back to us.
Your item(s) must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging with all tags attached. You will be responsible for paying for your return shipping costs. We recommend using a trackable or signed-for shipping service, as we cannot accept responsibility for goods lost or damaged in transit. Once we receive your return, we will process and issue your refund back to your original method of payment within 14 days. You will receive email confirmation once your refund has been issued.
privacy policy
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Privacy Policy Information
Privacy Policy
Effective Date: 26 May 2025
1. Introduction
Wanderlust Stories UK Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wanderluststories.co.uk ("Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you:
Personal Identification Information: Name, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, and other identifiers or credentials used to access our services.
Transaction Information: Details of purchases and transactions carried out through our Website.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
Usage Data: Information about how you use our Website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Information
We use different methods to collect data from and about you including through:
Direct Interactions: You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
4. How We Use Your Information
We use the information we collect in the following ways:
To process and deliver your orders, including managing payments, fees, and charges.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
To administer and protect our business and this Website.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest to you.
5. Legal Basis for Processing Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract
cookies
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Privacy Policy Information
Cookie Policy
Effective Date: 26 May 2025
1. Introduction
Wanderlust Stories UK Limited ("we", "us", or "our") uses cookies and similar technologies to enhance your experience on our website, www.wanderluststories.co.uk ("Website"). This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or other electronic devices) when you visit our Website. They help us recognize your device, store your preferences, and understand how you interact with our Website. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).
3. How We Use Cookies
We use cookies to:
Ensure Website Functionality: To enable core functionalities such as shopping cart management and secure login.
Enhance User Experience: To remember your preferences and settings.
Analyze Website Performance: To gather statistical data on how visitors use our Website.
Marketing and Advertising: To deliver personalized content and advertisements relevant to your interests.
4. Types of Cookies We Use
Strictly Necessary Cookies: Essential for the operation of our Website. They include, for example, cookies that enable you to log into secure areas or use a shopping cart.
Performance Cookies: Collect information about how you use our Website, such as which pages you visit most often. These cookies help us improve the Website's functionality.
Functionality Cookies: Allow our Website to remember choices you make (such as your username, language, or region) and provide enhanced features.
Targeting/Advertising Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and advertising more relevant to your interests.
5. Third-Party Cookies
We may allow third-party service providers to place cookies on your device for analytics and advertising purposes. These providers include:
Google Analytics: To analyze Website traffic and usage patterns.
Facebook Pixel: To deliver targeted advertisements on Facebook and measure the effectiveness of our ads.
These third parties may collect information about your online activities over time and across different websites.
6. Managing Cookies
You can manage your cookie preferences through our Cookie Consent Banner, which appears upon your first visit to our Website. You have the option to:
Accept All Cookies: Consent to the use of all cookies.
Reject Non-Essential Cookies: Only allow essential cookies necessary for Website functionality.
Customize Preferences: Choose which categories of cookies you consent to.
Additionally, you can control cookies through your browser settings:
Google Chrome: Manage cookies in Chrome
Mozilla Firefox: Manage cookies in Firefox
Safari: Manage cookies in Safari
Microsoft Edge: Manage cookies in Edge
Please note that blocking or deleting cookies may impact your experience on our Website.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our operations. Any updates will be posted on this page with the revised effective date.
8. Contact Us
If you have any questions or concerns about our use of cookies, please contact us at:
Wanderlust Stories UK Limited
Email: hello@wanderluststories.co.uk
